Senior Technical Support Engineer
Job Summary
Driving technical resolution for complex product issues, the full-time Senior Technical Support Engineer will manage support tickets from discovery to resolution, automate troubleshooting processes, and collaborate with cross-functional teams while working remotely.
Key responsibilities
- Deep-dive into enterprise architectures to solve high-stakes technical issues
- Take full ownership of support tickets, acting as the primary technical authority for customers
- Engineer automation tools and improve documentation standards to enhance team performance
Required qualifications
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related field, or equivalent practical experience
- 5+ years in technical support or customer-facing technical roles within SaaS or cybersecurity
- Hands-on experience with scripting languages such as Python, Bash, or PowerShell
- Strong troubleshooting skills with experience in enterprise cloud or cybersecurity platforms
- Familiarity with ticketing systems like Zendesk, Jira, or Salesforce
Complete Job Description
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