Senior Technical Support Engineer
Job Summary
Driving complete technical ownership, the full-time Senior Technical Support Engineer will manage complex troubleshooting and resolution of technical issues related to AI security and data governance, while collaborating cross-functionally and mentoring junior engineers in a remote work environment.
Key responsibilities
- Master complex technical challenges by deep-diving into enterprise architectures to resolve high-stakes issues
- Engineer automation tools and scripts to streamline troubleshooting processes and enhance team performance
- Elevate documentation standards by creating reusable runbooks and technical guides for internal use
Required qualifications
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field, or equivalent practical experience
- 5+ years in technical support or customer-facing technical roles within SaaS or cybersecurity
- Hands-on experience with scripting languages such as Python, Bash, or PowerShell for automation
- Strong troubleshooting skills with experience in supporting enterprise cloud and data security platforms
- Familiarity with ticketing systems like Zendesk, Jira, or Salesforce for managing support workflows
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,207 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
