Senior Technical Support Engineer
Job Summary
Driving complete technical ownership, the full-time Senior Technical Support Engineer will manage complex troubleshooting across AI security and data governance, while collaborating with cross-functional teams and mentoring junior engineers in a remote environment.
Key responsibilities
- Deep-dive into technical challenges to resolve high-stakes issues and validate workarounds
- Engineer automation tools and scripts to streamline troubleshooting processes and enhance team performance
- Elevate documentation standards by creating reusable runbooks and technical guides for improved case management
Required qualifications
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field, or equivalent practical experience
- 5+ years of experience in technical support, support engineering, or customer-facing technical roles within SaaS or cybersecurity
- Hands-on experience with scripting languages such as Python, Bash, or PowerShell, and automating diagnostic workflows
- OS-level support skills for Windows and macOS, including manual installations and deployment through MDM tools
- Strong troubleshooting skills with the ability to analyze logs, inspect APIs, and write root-cause analysis summaries
Complete Job Description
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