Senior Technical Support Engineer
Job Summary
Providing technical support for security devices and cloud deployments, the full-time Senior Technical Support Engineer will analyze customer network configurations, troubleshoot networking issues, and collaborate with engineering teams to resolve technical problems in a hybrid work environment.
Key responsibilities
- Deliver technical support to customers via phone or remote access sessions
- Analyze customer network information and recommend corrective actions based on data analysis
- Debug and troubleshoot networking issues related to device misconfigurations and connectivity
Required qualifications
- Bachelor's or Master's Degree in Engineering
- Experience with network protocols and technologies such as TCP/IP, UDP, and SSL
- Knowledge of operating systems, including Windows, Unix, or Linux
- Familiarity with internet security concepts, including firewalls and IPSs
- Authorization to work in the U.S. without sponsorship
Complete Job Description
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