Senior Technical Support Engineer
Job Summary
Joining a fast-paced Technical Support Engineering team, the full-time Senior Staff Technical Support Engineer will resolve complex technical issues, collaborate with engineers and customers, and contribute to product improvements in a remote environment.
Key responsibilities
- Lead investigations of complex technical issues and provide real-time troubleshooting support to customers
- Create knowledge articles and documentation to enhance customer understanding of product use cases
- Collaborate with engineering and product teams to deliver feedback on product performance and drive improvements
Required qualifications
- Strong foundation in API management, HTTP protocols, and modern application architectures
- Experience implementing secure authentication and authorization flows (e.g., OpenID Connect, OAuth)
- Expertise with cloud infrastructure (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes, Serverless)
- 8+ years in a high-touch, customer-facing technical role
- Proven leadership and escalation management experience within a technical role
Complete Job Description
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