Senior Technical Support Engineer
Job Summary
Providing L2/L3 technical support for DBSYNC's Cloud Replication software, the full-time Senior Technical Support Engineer will manage enterprise customer relationships, troubleshoot complex issues, and ensure timely resolution of support cases while working remotely during US Central Time business hours.
Key responsibilities:
- Deliver L2/L3 technical support for cloud data integration solutions and manage enterprise customer interactions
- Diagnose and resolve issues related to database connectivity, data synchronization, and performance across various environments
- Collaborate with engineering and product teams to address complex technical challenges and maintain technical documentation
Required qualifications:
- 5+ years of experience in technical support, enterprise applications, or data integration
- Strong knowledge of SQL and relational databases, along with troubleshooting skills
- Experience with CRM and ERP systems, such as Salesforce or Microsoft Dynamics 365
- Understanding of data replication, synchronization, and integration concepts
- Ability to work independently while supporting US enterprise customers during US Central Time business hours
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,944 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
