Senior Technical Support Engineer
Job Summary
To support enterprise customers in the USA, the full-time Senior Technical Support Engineer will provide L2/L3 technical support for Cloud Replication software, troubleshoot complex issues, and manage customer relationships while working remotely during US Central Time business hours.
Key responsibilities:
- Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions
- Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases
- Collaborate with engineering, product, and implementation teams to resolve complex technical issues
Required qualifications:
- 5+ years of experience in technical support, software support, enterprise applications, or data integration
- Strong hands-on knowledge of SQL, relational databases, and troubleshooting
- Experience with CRM and ERP systems such as Salesforce or Microsoft Dynamics 365
- Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts
- Ability to work independently while supporting US enterprise customers during US Central Time business hours
Complete Job Description
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