Senior Technical Support Engineer
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Working remotely in a full-time capacity, the Senior Technical Support Engineer will manage support requests, act as a technical resource for the Success Architect team, and collaborate with engineering to resolve product-related issues.
Key responsibilities:
- Actively manage the support queue to resolve product-related issues through various communication channels
- Support the Success Architect team by providing technical expertise during customer calls
- Collaborate with engineering to diagnose and report operations-related problems for existing customers
Required qualifications:
- 5+ years of experience in a B2B SaaS support role
- Bachelor's degree required
- Extensive knowledge of Salesforce CRM
- Working knowledge of marketing automation systems (e.g., Marketo, Pardot, Hubspot)
- Familiarity with JavaScript and API errors
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
