Senior Technical Support Engineer
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Job Summary
Focused on resolving complex customer issues, the full-time remote Senior Technical Support Engineer will lead high-severity escalations, conduct root cause analyses, and mentor other engineers while collaborating with cross-functional teams to enhance product quality.
Key responsibilities
- Own and lead resolution of escalated, high-severity customer issues
- Conduct in-depth root cause analysis and drive permanent fixes in partnership with Engineering
- Act as a technical authority and mentor for other Technical Support Engineers
Required qualifications
- Post-secondary education in Computer Science, Engineering, or equivalent experience
- 5+ years' experience in advanced technical support or systems engineering
- Deep expertise in supported products, evidenced by 2+ Magnet certifications or equivalent industry experience
- Experience mentoring engineers and setting technical standards
- Industry-recognized AI, Cloud, or networking certifications preferred
Complete Job Description
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