Senior Technical Support Engineer
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Job Summary
Dedicated to providing exceptional customer support, the full-time Senior Technical Support Engineer will interact with top-tier clients remotely, ensuring seamless product usage while troubleshooting and resolving technical issues efficiently.
Key responsibilities
- Interacting with customers to identify and resolve technical issues while maintaining high standards of response quality and customer experience
- Taking end-to-end ownership of customer issues, including troubleshooting, root cause identification, and resolution
- Collaborating with internal teams to document bugs, provide feedback, and mentor team members on best practices in customer service and troubleshooting
Required qualifications
- Technical degree preferred in Computer Engineering, CIS, MIS, or CS
- Minimum of 8 years of related experience with a Bachelor's degree or equivalent experience
- Solid knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, and Proxies
- Experience with Linux administration, virtualization in enterprise environments, and cloud-based platforms like AWS, Azure, or Google Cloud Platform
- Strong collaboration and teamwork skills
Complete Job Description
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