Senior Technical Support Engineer
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Job Summary
To support the Federal market, the full-time Senior Technical Support Engineer will serve as the final line of technical resolution for FedRAMP and DoD customers, focusing on complex troubleshooting, technical ownership of support tickets, and automation of diagnostic utilities.
Key responsibilities:
- Master complex technical challenges by deep-diving into enterprise architectures to solve high-stakes issues
- Drive complete technical ownership of Support Tickets from discovery to resolution, acting as the primary technical authority
- Engineer automation and internal tools to streamline investigations and enhance team performance
Required qualifications:
- Must be a U.S. Citizen and able to pass a federal background investigation
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or related field, or equivalent practical experience
- 5+ years in technical support or customer-facing roles within SaaS or cybersecurity, with experience in Federal, DoD, or FedRAMP environments
- Deep understanding of NIST SP 800-53 controls and FedRAMP Continuous Monitoring
- Hands-on experience with government cloud platforms and strict identity/authentication protocols
Complete Job Description
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