Senior Technical Support Engineer
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Job Summary
As the Senior Technical Support Engineer for the Federal market, this full-time position will manage complex technical challenges and provide final line technical resolution for highly regulated FedRAMP and DoD customers, ensuring compliance and reliability within a remote work environment.
Key responsibilities
- Master complex technical challenges related to AI security and data management to resolve high-stakes issues
- Drive complete technical ownership of support tickets from discovery to resolution, acting as the primary technical authority
- Engineer automation and internal tools to streamline troubleshooting processes and enhance team performance
Required qualifications
- Must be a U.S. Citizen with the ability to pass a federal background investigation
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related field, or an Associate degree with equivalent experience
- 5+ years of experience in technical support or escalation engineering within SaaS or cybersecurity, specifically in Federal, DoD, or FedRAMP environments
- Deep understanding of NIST SP 800-53 controls and experience with government cloud platforms like AWS GovCloud or Azure Government
- Hands-on experience with scripting languages such as Python, Bash, or PowerShell for building diagnostic utilities
Complete Job Description
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