Senior Technical Support Engineer
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Job Summary
Serving as the final line of technical resolution for highly regulated FedRAMP and DoD customers, the full-time Senior Technical Support Engineer will manage complex troubleshooting, validate workarounds in compliance with NIST/FedRAMP frameworks, and enhance operational insights to ensure the reliability of federal offerings.
Key responsibilities
- Master complex technical challenges by deep-diving into enterprise architectures to solve high-stakes issues
- Drive complete technical ownership of support tickets from discovery to resolution, acting as the primary technical authority
- Engineer automation and internal tools to streamline investigations and enhance team performance
Required qualifications
- Must be a U.S. Citizen and able to pass a federal background investigation
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or related field, or equivalent practical experience
- 5+ years of experience in technical support or escalation engineering within SaaS or cybersecurity, specifically in Federal or DoD environments
- Deep understanding of NIST SP 800-53 controls and FedRAMP Continuous Monitoring practices
- Hands-on experience with government cloud platforms and relevant identity/authentication protocols
Complete Job Description
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