Senior Technical Support Engineer
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Job Summary
As the Senior Technical Support Engineer focused on the Federal market, this full-time position will manage complex technical challenges and drive resolution for FedRAMP and DoD customers while working remotely within the Continental United States.
Key responsibilities
- Master complex technical challenges by troubleshooting issues within modern enterprise architectures related to AI security and data management
- Drive complete technical ownership of support tickets, acting as the primary technical authority and trusted advisor for customers
- Engineer automation and internal tools to streamline troubleshooting processes and enhance team performance
Required qualifications
- Must be a U.S. Citizen and able to pass a federal background investigation
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or related field, or equivalent practical experience
- 5+ years of experience in technical support or escalation engineering within SaaS or cybersecurity, specifically in Federal or FedRAMP environments
- Deep understanding of NIST SP 800-53 controls and FedRAMP Continuous Monitoring
- Hands-on experience with government cloud platforms and scripting languages such as Python, Bash, or PowerShell
Complete Job Description
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