Senior Technical Support Engineer
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Job Summary
As the Senior Technical Support Engineer for the Federal market, this full-time position is responsible for providing final technical resolution for highly regulated FedRAMP and DoD customers, involving deep investigation, troubleshooting, and ensuring compliance with security standards while working remotely within the Continental United States.
Key responsibilities:
- Master complex technical challenges related to AI security and data management to resolve high-stakes issues
- Drive complete technical ownership of support tickets from discovery to resolution, acting as the primary technical authority
- Engineer automation and internal tools to streamline troubleshooting processes and enhance team performance
Required qualifications:
- Must be a U.S. Citizen and able to pass a federal background investigation
- Bachelor's degree in a relevant technical field or equivalent practical experience
- 5+ years of experience in technical support or escalation engineering within SaaS or cybersecurity, specifically in Federal environments
- Deep understanding of NIST SP 800-53 controls and FedRAMP compliance
- Hands-on experience with government cloud platforms and a baseline security certification
Complete Job Description
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