Senior Technical Support Engineer
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Job Summary
As the Senior Technical Support Engineer for the Federal market, this full-time position will serve as the final line of technical resolution for highly regulated FedRAMP and DoD customers, focusing on complex troubleshooting, technical ownership of support tickets, and engineering automation tools while working remotely.
Key responsibilities
- Master complex technical challenges by deep-diving into enterprise architectures to solve high-stakes issues
- Drive complete technical ownership of support tickets from discovery to resolution, acting as the primary technical authority
- Engineer automation and internal tools to streamline troubleshooting and enhance team performance
Required qualifications
- U.S. Citizenship and ability to pass a federal background investigation
- Bachelor's degree in Computer Science, Cybersecurity, or a related field, or equivalent practical experience
- 5+ years of experience in technical support or escalation engineering within SaaS or cybersecurity, particularly in Federal or DoD environments
- Deep understanding of NIST SP 800-53 controls and FedRAMP compliance
- Hands-on experience with government cloud platforms and automation scripting in Python, Bash, or PowerShell
Complete Job Description
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