Senior Technical Support Engineer
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Job Summary
To support a growing customer base, the full-time Senior Technical Support Engineer will manage complex customer issues involving Chainguard Images, collaborate with Engineering to resolve escalated problems, and ensure customer satisfaction through clear communication in a remote work environment.
Key responsibilities
- Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images
- Engage with the Engineering team for escalated issues and communicate effectively with customers
- Create detailed documentation of new issues and contribute to the Knowledge Base
Required qualifications
- 5+ years of experience supporting enterprise customers
- 3+ years of experience with Linux, Docker, and Kubernetes
- Experience with AWS, Azure, or GCP; AWS EKS experience is a plus
- Bachelor's degree in a STEM field or equivalent experience
- Familiarity with CI/CD, GitHub, Helm Charts, Terraform, and open-source technologies
Complete Job Description
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