Senior Technical Support Engineer
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To support a growing customer base, the full-time remote Senior Technical Support Engineer will manage and resolve complex issues related to Chainguard Images, collaborating with Engineering and ensuring customer satisfaction through clear communication and documentation.
Key responsibilities
- Triage, investigate, and resolve complex customer issues involving Chainguard Images
- Engage with the Engineering team for escalated issues and communicate effectively with customers
- Document new issues and contribute to the Knowledge Base to enhance support resources
Required qualifications
- 3+ years of experience supporting enterprise customers
- 2+ years of experience with Linux, Docker, and Kubernetes
- Experience with AWS, Azure, or GCP; AWS EKS experience is a plus
- Bachelor's degree in a STEM field or equivalent practical experience
- Familiarity with CI/CD, GitHub, Helm Charts, Terraform, and open-source technologies
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 37,697 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
