Senior Technical Support Specialist
Job Summary
Providing advanced functional and technical support for customers using ERP integrations, the full-time Senior Technical Support Specialist will troubleshoot complex issues related to payment processing and accounting while collaborating with cross-functional teams in a remote environment.
Key responsibilities
- Deliver advanced support for ERP integrations, addressing complex customer inquiries and issues
- Collaborate with Product, Engineering, and Customer Success teams to enhance customer experiences
- Manage multiple priorities and ensure timely resolution of technical support cases
Required qualifications
- 3+ years of experience with ERP systems in a functional, consulting, or technical support role
- Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field
- Strong understanding of accounting principles and core ERP business processes
- Proven ability to troubleshoot complex ERP issues and provide customer-focused solutions
- Experience using customer support platforms such as Salesforce, Zendesk, or similar systems
Complete Job Description
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