Senior Technical Support Specialist
Job Summary
Serving as a subject matter expert on automotiveMastermind products, the full-time Senior Technical Dealer Support Specialist will provide exceptional support to internal and external customers, resolve complex technical issues, and manage inquiries from Business Partners and Field Teams while working remotely.
Key Responsibilities
- Resolve complex technical issues escalated from Level 1 by troubleshooting and coordinating escalations
- Manage inbound inquiries from Business Partners and Field Teams, documenting troubleshooting efforts and providing updates
- Create and maintain knowledge resources, including documentation and training materials to enhance team effectiveness
Required Qualifications
- Bachelor's degree or 5+ years of experience in technical support, customer support operations, or a related field
- Advanced experience with relational databases, including SQL queries and data analysis
- Experience with ticketing and customer support platforms such as Zendesk
- Demonstrated experience managing customer relationships in a fast-paced environment
- Experience creating and maintaining technical documentation and training materials
Complete Job Description
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