Senior Trust and Safety Manager

Job Summary

Leading the strategy and execution of a safe and trusted marketplace, the full-time Senior Trust and Safety Manager will define trust protocols, build a team, and establish systems for policy enforcement in a remote work environment.

Key responsibilities

• Define trust standards and develop protocols for identifying and responding to trust-breaching experiences
• Hire and scale a Trust & Safety team focused on policy enforcement and dispute resolution
• Establish monitoring processes for trust incidents and prepare reports on marketplace trust status

Required qualifications

• 10+ years of experience in Trust and Safety or related fields, with at least 3 years in program design and implementation
• Proven track record of building and leading high-performing teams, particularly in dispute resolution
• Hands-on experience in creating and scaling dispute resolution processes
• Exceptional judgment and decision-making skills in high-pressure situations
• Completion of a 4-year accredited college program; advanced graduate study preferred