Senior Trust & Safety Manager
Job Summary
As the first dedicated leader of Trust & Safety, the full-time Senior Trust & Safety Manager will define trust parameters, build and scale a team, and develop systems to ensure a safe and reliable marketplace in a remote environment.
Key responsibilities
- Define and develop protocols for identifying and responding to trust-breaching customer experiences
- Transform policies into actionable playbooks and establish monitoring processes for trust-related incidents
- Lead the hiring and management of the Trust & Safety team, ensuring consistent policy enforcement across departments
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven track record of building and leading high-performing teams focused on dispute resolution and policy enforcement
- Hands-on experience in designing and scaling dispute resolution processes from the ground up
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced graduate study preferred
Complete Job Description
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