Senior Vice President, Client Success
Job Summary
To enhance client experiences post-sale, the full-time Senior Vice President, Client Success will manage client operations, account management, and cross-line integration while working remotely.
Key responsibilities
- Oversee campaign delivery, onboarding, and service-level adherence while managing escalation processes
- Drive client retention and expansion through strategic account planning and executive relationship management
- Lead and unify account management and operations teams, fostering a cohesive client experience across all business lines
Required qualifications
- 8-12 years of experience in client-facing operations, account management, or customer success, with at least 3 years in a leadership role
- Proven ability to manage revenue accountability, including retention and expansion targets
- Experience in building teams, processes, or functions from the ground up
- Strong operational rigor with a data-driven approach to workflow design and forecasting
- Demonstrated fluency in applying AI to enhance client-facing operations
Complete Job Description
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