Senior Vice President of Customer Success

Job Summary

Leading the strategy for global client retention and satisfaction, the full-time Senior Vice President of Customer Success will architect customer lifecycle management, drive account expansion, and collaborate with cross-functional teams while working remotely.

Key responsibilities

• Architect and execute strategies for customer success, account expansion, and client retention to maximize net revenue retention and lifetime value
• Build and mentor a high-performing Customer Success & Operations department, ensuring aligned execution and succession planning
• Design and implement end-to-end customer lifecycle frameworks, optimizing operational processes and enhancing customer experiences

Required qualifications

• Bachelor's degree in Business, Marketing, or a related field; MBA or advanced executive degree preferred
• 15+ years of progressive leadership experience in Client Success, Enterprise Account Management, or Client Operations
• Proven track record of managing large-scale enterprise portfolios and driving improvements in Net Revenue Retention
• Exceptional communication and relationship-building skills with C-level client executives
• Expert-level command of business intelligence, portfolio analytics, and CRM platforms