Senior Voice of the Customer Analyst
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Job Summary
To support the Customer Insights Activation Team, the full-time Senior Voice of the Customer Analyst will analyze customer data, design actionable insights, and manage projects to enhance customer engagement in a remote environment.
Key responsibilities
- Analyze and synthesize customer data to identify patterns and actionable insights
- Design and deliver compelling insights through clear storytelling and visualizations
- Manage projects and stakeholders, ensuring timely execution of initiatives
Required qualifications
- Bachelor's degree or equivalent experience
- 2+ years of related customer experience (CX) analysis, focusing on VoC data analytics
- 2+ years of experience with Qualtrics or similar survey tools
- Strong expertise in project and stakeholder management
- Proficient in synthesizing diverse data sources and creating impactful visualizations
Complete Job Description
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