Senior Windows Administrator
Job Summary
Delivering advanced technical support in both English and Arabic, the full-time Senior Windows Administrator will troubleshoot complex incidents, conduct root cause analysis, and enhance operational efficiency within Windows environments.
Key Responsibilities
- Provide advanced technical support and troubleshooting for Windows systems, utilizing English and Arabic proficiency to resolve user issues
- Perform root cause analysis for escalated incidents and implement effective solutions to technical and security challenges
- Update and manage technical knowledge bases in both languages, ensuring documentation is accessible for team use
Required Qualifications
- Advanced proficiency in Windows operating system administration and troubleshooting
- In-depth knowledge of diagnostic and remote support tools for Windows environments
- Advanced understanding of incident management, root cause analysis, and ticketing systems
- Proficiency in maintaining and updating technical documentation and knowledge bases
- Experience in customer service principles and techniques for IT support
Complete Job Description
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