Senior Workforce Management Analyst
Job Summary
Monitoring real-time operations, the remote Senior Workforce Management Analyst will analyze performance trends, manage intraday staffing, and collaborate with teams to ensure optimal workforce performance across customer experience and healthcare service delivery programs.
Key responsibilities
- Monitor real-time service delivery performance, including queue volumes and agent adherence
- Analyze intraday data to identify risks and recommend staffing adjustments
- Coordinate with operations teams to implement real-time staffing actions and provide performance reporting
Required qualifications
- 4+ years of experience in workforce management or contact center operations
- Experience monitoring service levels and scheduling adherence in a high-volume environment
- Strong analytical skills with the ability to interpret data and provide actionable recommendations
- Experience using workforce management tools such as NICE, Verint, or Genesys
- Proven ability to collaborate effectively with teams across the organization
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,565 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
