Senior Workforce Management Scheduler
Job Summary
To support operational service goals, the remote Senior Workforce Management Scheduler will develop and optimize workforce schedules, ensuring the right staffing levels to meet customer demand while collaborating with various teams to enhance workforce efficiency.
Key responsibilities
- Develop and maintain workforce schedules based on demand forecasting and operational constraints
- Identify and recommend adjustments for scheduling gaps and coverage risks to improve service performance
- Utilize workforce reporting tools to enhance scheduling accuracy and efficiency
Required qualifications
- Bachelor's degree or equivalent combination of education and experience
- 3+ years of experience in workforce management or related customer experience functions
- Demonstrated experience managing workforce scheduling activities independently
- Familiarity with Verint scheduling functionality and Microsoft Excel
- Experience in complex, multi-site service environments preferred
Complete Job Description
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