Service Advisor

Job Summary

Supporting the administration and scheduling of field service work, the remote Service Advisor will coordinate customer interactions, manage dispatch readiness, and ensure work orders are properly documented while collaborating with Project Managers and Field Engineers.

Key Responsibilities

• Coordinate service appointments, repairs, and preventive maintenance with customers and internal teams
• Work with Project Managers to gather necessary documentation and confirm site access requirements before dispatching Field Engineers
• Serve as the primary contact for customers, providing updates on service scheduling and addressing any concerns throughout the service lifecycle

Required Qualifications

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred
• Two or more years of experience in field service coordination or a similar operational role
• Experience supporting technical field service operations, such as electrical or industrial services, is preferred
• Proficiency with Microsoft 365 and familiarity with CRM, ERP, and service-management systems
• Demonstrated ability to manage multiple priorities and communicate effectively with various stakeholders