Service Associate

Job Summary

Providing high-quality telephone support, the full-time remote Service Associate will manage appointment scheduling, answer medical inquiries, and facilitate communication between members and healthcare providers.

Key responsibilities

• Schedules, reschedules, and verifies patient appointments using appropriate tools
• Facilitates communication and routes messages according to established guidelines
• Educates members on health plan systems and processes, ensuring requests are handled efficiently

Required qualifications

• Minimum one (1) year experience in a customer service role, preferably in a high-volume call center
• High School Diploma or General Education Development (GED) required
• Working knowledge of PC with a minimum keyboarding speed of 35 wpm
• Knowledge of medical terminology
• Ability to communicate effectively and courteously on the telephone