Service Associate
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Job Summary
Providing high-quality telephone and support services, the full-time remote Service Associate will manage appointment scheduling, member inquiries, and communication support for practitioners and patients while ensuring efficient service delivery.
Key responsibilities:
- Schedules, reschedules, and verifies patient appointments using appropriate tools
- Facilitates communication and routes messages between members and healthcare teams
- Maintains proficiency in electronic medical record systems for information gathering and documentation
Required qualifications:
- Minimum one (1) year of experience in a customer service role
- Minimum one (1) year of experience in a high-volume call center or chat environment
- High School Diploma or General Education Development (GED) required
- Working knowledge of PC with keyboarding skills of at least 35 wpm
- Knowledge of medical terminology
Complete Job Description
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