Service Associate

Job Summary

Providing high-quality telephone support services, the full-time remote Service Associate will manage member inquiries, schedule appointments, and facilitate communication between healthcare parties while ensuring timely and efficient service.

Key responsibilities

• Schedules, reschedules, cancels, and verifies patient appointments using appropriate tools
• Facilitates communication and routes messages using established guidelines and processes
• Maintains proficiency in electronic medical records for scheduling and information gathering

Required qualifications

• Minimum one (1) year experience in a customer service position
• Minimum one (1) year experience in a high-volume call center or chat environment
• High School Diploma or General Education Development (GED) required
• Working knowledge of PC with a minimum keyboarding skill of 35 wpm
• Knowledge of medical terminology