Service Assurance Engineer
Job Summary
Managing incidents and troubleshooting network issues, the full-time Service Assurance Engineer will provide break/fix support and ensure a stable, high-performing network environment while working remotely.
Key responsibilities
- Provide break/fix support across the global network and drive incidents through to successful resolution
- Perform technical validation, troubleshooting, and escalation management while collaborating with customers and internal teams
- Proactively identify recurring issues and maintain accurate documentation and customer communications
Required qualifications
- 2+ years of experience in a Telco, Service Provider, or similar environment
- Strong troubleshooting and fault-diagnosis skills
- Experience with SD-WAN, Security, and SASE technologies
- Good understanding of BGP, OSPF, ISIS, and EIGRP protocols
- Knowledge of MPLS, L2VPN, and L3VPN services
Complete Job Description
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