Service Assurance Technician
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Job Summary
To support a global network, the full-time Service Assurance Technician will troubleshoot network issues, manage incidents to resolution, and ensure a stable, high-performing environment while working remotely.
Key responsibilities
- Provide break/fix support across GTT's global network
- Own and drive incidents through to successful resolution
- Perform technical validation, troubleshooting, and escalation management
Required qualifications
- 2+ years of experience in a Telco, Service Provider, or similar environment
- Strong troubleshooting and fault-diagnosis skills
- Good understanding of BGP, OSPF, ISIS, and EIGRP
- Experience with Layer 2 technologies, including VLANs, STP, and LACP
- Knowledge of MPLS, L2VPN, and L3VPN services
Complete Job Description
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