Service Assurance Technician
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To support a stable and high-performing network environment, the full-time Service Assurance Technician will troubleshoot network issues, manage incidents through resolution, and provide break/fix support while working remotely.
Key responsibilities
- Provide break/fix support across the global network and drive incidents to successful resolution
- Perform technical validation, troubleshooting, and escalation management while collaborating with customers and internal teams
- Proactively identify recurring issues and maintain accurate documentation and customer communications
Required qualifications
- 2+ years of experience in a Telco, Service Provider, or similar environment
- Strong troubleshooting and fault-diagnosis skills with a good understanding of BGP, OSPF, ISIS, and EIGRP
- Experience with Layer 2 technologies, including VLANs, STP, and LACP
- Knowledge of MPLS, L2VPN, and L3VPN services
- Experience with Cisco IOS and hardware, or Juniper JUNOS is a plus
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 37,718 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
