Service Center Associate

Job Summary

To assist in the Customer Service claims application process, the part-time hourly Service Center Associate will expedite claims, ensure correct case assignment, and act as a liaison for customers to resolve issues in a remote setting.

Key responsibilities

• Expedite the Customer Service claims application process and ensure correct case assignment
• Enter application information accurately into the claims management system and communicate with customers regarding documentation and claim status
• Participate in maintaining a quality service culture within the Customer Service Team

Required qualifications

• Must have broadband internet service and cannot work over a WIFI connection
• Availability to work a flexible schedule, including weekends
• Ability to communicate clearly and professionally with customers
• Experience in customer service or claims processing preferred
• High school diploma or equivalent required