Service Center Director
Job Summary
To enhance service delivery and operational efficiency, the full-time remote Service Center Director will develop standardized processes, lead performance monitoring, and manage resources while serving as the escalation point for network concerns.
Key responsibilities
- Develop and implement a menu of shared services through standardization and automation
- Monitor team performance against quality standards and provide KPI reporting
- Identify and troubleshoot issues in service delivery processes to develop effective solutions
Required qualifications
- Bachelor's degree in Industrial Process Engineering, Supply Chain Management, or Logistics and Transportation preferred
- 12+ years of logistics industry experience
- 5+ years of supervisory or managerial experience, preferably in remote team management
- 3+ years of experience leading continuous improvement projects using Agile, Lean, or Six Sigma methodologies preferred
- Bilingual (English/Spanish) required
Complete Job Description
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