Service Center Operations Leader

Job Summary

Managing the delivery of services in hazard outsourcing, the full-time remote Service Center Operations Leader will oversee client relations, budget administration, and team leadership while ensuring compliance with regulatory standards.

Key responsibilities

• Develop and implement strategic goals in collaboration with senior management while managing the operating budget for the service center
• Lead the hiring process and training programs for team members, ensuring effective performance standards and organizational efficiency
• Serve as a liaison for multiple clients, maintaining strong relationships and managing service levels and operational demands

Required qualifications

• Minimum of 2 years (Level II) or 3 years (Level III) experience leading exempt level employees in a multi-team operation
• General knowledge of mortgage servicing, regulatory compliance procedures, and property insurance products
• Understanding of human resource policies and procedures
• Overall business and financial knowledge related to budgeting and operating a remote service center
• Bachelor's degree in Business or equivalent work experience preferred