Service Center Support Specialist
Job Summary
Detail-oriented and empathetic, the full-time Service Center Support Specialist will serve as the first point of contact for injured workers, gathering essential information and coordinating medical care while managing high call volumes in an inbound call center environment.
Key Responsibilities
- Answer inbound calls from injured workers, documenting detailed injury information
- Coordinate referrals to appropriate medical clinics and providers while processing workers' compensation documentation
- Perform accurate data entry in case management systems and provide administrative support for routine tasks
Required Qualifications
- High School Diploma or equivalent
- Minimum 2 years of relevant experience in customer service, healthcare, or administrative support
- Knowledge of medical terminology
- Proficient computer skills and data entry abilities
- Demonstrated ability to multitask in a fast-paced call center environment
Complete Job Description
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