Service Center Technician
Job Summary
Providing technical support and resolving customer issues, the full-time Service Center Technician will fulfill service requests and manage incidents in a hybrid/remote environment, working from midnight to 10:30 am on Monday, Thursday, Friday, and Saturday.
Key responsibilities
- Fulfill customer requests and resolve technical issues to maintain desktop computing effectiveness
- Manage service requests, incidents, and problems to ensure timely responses
- Participate in continual service improvement initiatives
Required qualifications
- High School Diploma and technical vocational training or equivalent work experience
- Minimum of one (1) year experience in a Level 1 end-user support role
Complete Job Description
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