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Service Contract Associate

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Location: Remote
Compensation: Hourly
Reviewed: Thu, Nov 12, 2026
This job expires in: 30 days

Job Summary

Joining the Vehicle Service Contract team, the full-time Service Contract Associate will investigate and evaluate low complexity mechanical breakdown claims while working remotely during shifts between 7 am and 8 pm Central Standard Time.

Key responsibilities
  • Field incoming calls from dealerships, service shops, and inspectors regarding mechanical breakdown claims
  • Determine applicable contractual coverage and negotiate costs for timely claim resolutions
  • Provide technical support and maintain proactive communication with customers and stakeholders
Required qualifications
  • High School Diploma or Equivalent with 2+ years of experience in the automotive repair area, or a Bachelor's Degree with 1+ year of experience, or completion of an approved apprenticeship program with an Associate Degree and 1+ year of experience
  • Customer service experience
  • Experience with Microsoft Office

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