Service Contract Associate
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Location: Remote
Compensation: Hourly
Reviewed: Thu, Nov 12, 2026
This job expires in: 30 days
Job Summary
Joining the Vehicle Service Contract team, the full-time Service Contract Associate will investigate and evaluate low complexity mechanical breakdown claims while working remotely during shifts between 7 am and 8 pm Central Standard Time.
Key responsibilities
- Field incoming calls from dealerships, service shops, and inspectors regarding mechanical breakdown claims
- Determine applicable contractual coverage and negotiate costs for timely claim resolutions
- Provide technical support and maintain proactive communication with customers and stakeholders
Required qualifications
- High School Diploma or Equivalent with 2+ years of experience in the automotive repair area, or a Bachelor's Degree with 1+ year of experience, or completion of an approved apprenticeship program with an Associate Degree and 1+ year of experience
- Customer service experience
- Experience with Microsoft Office
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