Service Coordinator

Job Summary

To ensure seamless service delivery, the part-time Service Coordinator will manage support requests, dispatch tickets, and maintain client documentation while working in a hybrid environment.

Key responsibilities

• Monitor, triage, and dispatch support tickets to technicians
• Coordinate onsite and remote service appointments while communicating status updates to clients
• Maintain accurate client records and documentation, ensuring adherence to service delivery processes

Required qualifications

• Experience in customer service, coordination, dispatching, or administrative roles
• Proficiency with Microsoft Office and familiarity with ticketing systems
• Strong organizational skills and attention to detail
• Ability to prioritize requests and assess urgency effectively
• Comfort using multiple technology platforms and business systems