Service Coordinator
Job Summary
Managing daily service and installation operations, the full-time remote Service Coordinator will drive customer satisfaction through efficient scheduling, strong organization, and addressing service-related issues while coordinating with technicians and subcontractors.
Key responsibilities
- Schedule and coordinate service calls for plumbing and minor repairs while managing technician schedules nationwide
- Address customer complaints and service-related issues promptly to maintain positive relations
- Create work orders, ensure data is updated in scheduling software, and upload service tickets into CRM
Required qualifications
- 5+ years of HVAC/Plumbing/Service Dispatching experience
- Proficient in CRM software, specifically Salesforce
- Demonstrated ability to prioritize tasks and adapt to evolving circumstances
- Dependable with thorough follow-up and responsiveness
- Ability to remain calm and composed while communicating with customers
Complete Job Description
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