Service Coordinator for Strategic Accounts

Job Summary

Coordinating service delivery for strategic accounts, the full-time Service Coordinator for Strategic Accounts will manage service requests, resolve escalated customer concerns, and partner with internal teams to enhance service quality, all while working remotely during standard business hours of 8:00 am to 5:00 pm PST.

Key responsibilities

• Coordinate service requests, installations, repairs, and customer support activities to ensure effective service delivery
• Serve as the primary point of contact for escalated customer inquiries and complaints, ensuring timely resolution
• Maintain accurate records of customer interactions and service activities to support operational effectiveness

Required qualifications

• High School Diploma or Equivalent
• 3 years of experience in customer support, dispatch, project coordination, or a related field
• Experience supporting strategic or high-volume customer accounts
• Familiarity with service management and scheduling systems
• Ability to manage multiple service requests and operational deadlines