Service Coordinator for Strategic Accounts
Job Summary
Coordinating service delivery and support activities for strategic accounts, the full-time Service Coordinator for Strategic Accounts will manage customer requests, resolve escalated issues, and ensure a positive customer experience while working remotely during standard business hours of 8:00 am to 5:00 pm PST.
Key responsibilities
- Coordinate service requests, installations, repairs, and customer support activities to ensure timely service delivery
- Monitor service schedules and resource utilization, prioritizing activities to meet customer expectations
- Act as the primary point of contact for escalated customer inquiries, ensuring effective resolution and communication
Required qualifications
- High School Diploma or Equivalent
- 3 years of experience in customer support, dispatch, project coordination, or related fields
- Experience supporting strategic or high-volume customer accounts
- Experience coordinating field service or technical support activities
- Knowledge of service coordination and customer relationship management principles
Complete Job Description
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