Service Delivery Analyst
Job Summary
The full-time remote Service Delivery Senior Analyst will support the Finance Operations vertical by managing outsourced North American deals, focusing on business development, client interactions, and process improvements while leveraging customer service skills and call center experience.
Key responsibilities
- Manage complex reporting and ensure client responsibilities align with service agreements
- Develop support materials and handle escalated client situations while maintaining high customer service standards
- Identify opportunities to leverage AI and automation to enhance service delivery and operational efficiency
Required qualifications
- 3 years of accounting experience
- 3 years of ERP experience
- Minimum of 2 years in a customer service or service delivery environment
- Experience with financial processes such as budgeting and month-end close
- Knowledge of CRM tools like Salesforce or ServiceNow
Complete Job Description
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