Service Delivery Associate
Job Summary
Providing essential support to a portfolio of accounts, the full-time Active Disclosure Service Delivery Associate will act as a client contact, ensuring positive client experiences through proactive communication, issue resolution, and collaboration with cross-functional teams.
Key responsibilities
- Act as a primary contact for assigned clients, supporting customer platform success activities
- Respond to client inquiries and escalate issues to senior team members as necessary
- Monitor client engagement and identify opportunities for adoption, retention, and growth
Required qualifications
- Client-first mindset with strong relationship management skills
- Ability to work collaboratively in a team environment
- Expertise in Word and Excel, with proficiency in the Microsoft Office suite
- Highly organized with the ability to manage a large portfolio efficiently
- Bachelor's degree or equivalent professional experience preferred
Complete Job Description
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