Service Delivery Manager

Job Summary

Responsible for day-to-day service delivery and performance accountability, the full-time remote MTS Service Delivery Manager will manage client relationships, oversee regional operations, and ensure quality assurance across MTS operations while collaborating with facility managers and Operations Managers.

Key responsibilities

• Build and maintain strong relationships with client facility managers, serving as their primary operational advisor
• Monitor SLA performance and KPI execution, developing corrective action plans as needed
• Conduct quality audits and ensure compliance with service standards across the region

Required qualifications

• Bachelor's degree in Engineering, Business, Operations Management, Facilities Management, or a related field
• 4+ years of experience in field operations, service delivery, or account management in technical services or facilities management
• Proven ability to manage operations in a multi-location environment
• Hands-on understanding of mechanical, electrical, plumbing, HVAC, or building systems
• Proficiency in Microsoft Office Suite and comfort with operations management systems