Service Delivery Manager
Job Summary
Overseeing the full lifecycle of projects, the temporary Senior Service Delivery Manager will manage client expectations, coordinate project operations, and ensure service quality while working remotely.
Key responsibilities
- Orchestrate end-to-end service delivery management to maintain high client satisfaction
- Define project priorities, conduct planning, and manage releases across multiple teams
- Lead the escalation process for major incidents and ensure effective stakeholder communication
Required qualifications
- Bachelor's degree in Computer Science, Software Engineering, Industrial Engineering, or equivalent
- 5+ years of project management experience
- Experience with SDLC and Agile frameworks
- CSM and/or CSPO Certifications (a plus)
- Master's degree in Business Administration, Project Management, or Service Management (a plus)
Complete Job Description
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