Service Delivery Manager

Job Summary

To support client engagement and operational performance, the full-time Service Delivery Manager will oversee daily interactions with financial services organizations, ensuring exceptional service delivery and fostering strong relationships with stakeholders in a remote environment.

Key responsibilities

• Manage client engagements throughout the service delivery lifecycle to ensure a seamless client experience
• Monitor and report on service delivery metrics, driving continuous improvement and client satisfaction
• Act as a trusted advisor to clients, promoting long-term partnerships and retention

Required qualifications

• Minimum of 2 years' experience in Service Delivery, Client Success, Account Management, or a related client-facing role within financial services or technology
• Working knowledge of financial services, capital markets, or related financial technology sectors
• Strong relationship management skills with the ability to engage stakeholders at all levels
• Proficiency with Microsoft Office and common business productivity tools
• PMP, PRINCE2, Agile, or equivalent project management certification is highly desirable